At ric9, we believe online gaming should always be a source of entertainment — never a source of stress, financial harm, or distress. This page explains the tools, resources, and commitments ric9 has put in place to help every Filipino player stay in control of their gaming.
Responsible gaming is a straightforward concept: gambling is a form of entertainment, like going to the movies or watching a PBA game live at the Smart Araneta Coliseum. It costs money, it gives you enjoyment, and you accept that the cost is part of the experience. The moment gambling stops being entertainment and starts being something you feel you need to do — to recover losses, to relieve stress, to feel okay — that is the moment it becomes a problem.
ric9 takes responsible gaming seriously because we operate under PAGCOR oversight and because we genuinely care about the long-term wellbeing of the Filipino players who use our platform. A player who stays in control, plays within their means, and genuinely enjoys the experience is a player who will come back. A player who develops a problem is a player who needs help — not more promotions.
The ric9 responsible gaming framework is built on three pillars: prevention (tools to stop problems before they develop), early intervention (information to help players recognise warning signs), and support (direct access to help when it is needed). Every element of this page reflects one of those three pillars.
ric9 commits to never targeting players who have indicated difficulty with their gambling, never designing platform features to exploit problem gambling behaviour, and always prioritising player wellbeing over short-term revenue when the two come into conflict.
Deposit limits, loss caps, session timers, and reality checks available from day one to every player — no support request needed.
Clear information on problem gambling signs, self-assessment tools, and honest messaging — we do not minimise risks.
Filipino support agents trained to handle responsible gaming requests with empathy. Self-exclusion processed within 24 hours.
Mandatory 21+ KYC before first withdrawal. Underage accounts closed immediately with regulatory notification.
Under PAGCOR regulations, the minimum age for online gambling in the Philippines is 21 years old. This is not a guideline — it is a legal requirement. ric9 enforces this requirement through identity verification before every player's first withdrawal, and we actively monitor for age-circumvention attempts.
When you register a ric9 account, you confirm that you are at least 21 years old. Before your first withdrawal is processed, you are required to complete KYC verification by submitting a valid Philippine government ID (PhilSys National ID, UMID, driver's licence, or passport) along with a selfie. If the submitted documents show that you are under 21, the account is closed immediately.
We also encourage everyone to keep their login credentials private and to ensure that younger family members — kabataan sa bahay — do not access their ric9 account. If you live with minors, consider enabling the 2FA lock on your account to provide an additional barrier.
Allowing a person under 21 to gamble — whether knowingly or through negligence (such as sharing your account) — is a violation of PAGCOR regulations. ric9 will report confirmed underage gambling incidents to the appropriate regulatory authorities.
All of the following tools are available to every ric9 player directly from the account settings panel. No support ticket needed — activate them yourself, anytime, on any device.
Set a maximum amount you can deposit into your ric9 wallet per day, per week, or per month. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it activates.
Cap the net losses you can incur within a defined period — daily, weekly, or monthly. Once your net loss reaches the limit you set, you cannot place further bets until the period resets. This is one of the most effective tools for preventing losses that exceed what you budgeted for entertainment.
Set a maximum duration for each gaming session. When your time is up, ric9 will log you out automatically. This is particularly useful for players who lose track of time during live dealer sessions or extended slot play — something na nangyayari kahit kanino.
Enable on-screen notifications that appear at intervals you choose (every 30, 60, or 90 minutes) to remind you of your current session duration and net outcome. The notification pauses the game and prompts you to decide whether to continue or stop.
Temporarily suspend your ric9 account for a set period — choose from 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, or 6 weeks. During a cooling-off period, you cannot deposit, bet, or access gaming features. Your balance is preserved and available when the period ends.
Permanently or indefinitely exclude yourself from ric9. Choose a 6-month, 1-year, 3-year, or permanent exclusion. Self-exclusion requests submitted through account settings or via support are processed within 24 hours and cannot be reversed during the exclusion period — not by you, not by support.
Log in to your ric9 account → Go to Account Settings → Select "Responsible Gaming." All tools listed above are available in that section. If you need assistance activating any tool, contact live chat support from 8AM to 2AM PHT.
Problem gambling does not always look dramatic from the outside. It often starts with small, gradual changes in behaviour that are easy to rationalise or overlook. The following signs — whether in yourself or someone you care about — are worth taking seriously.
Reflect honestly on each question. If you find yourself answering "yes" to three or more, consider using ric9's responsible gaming tools or reaching out to our support team.
Self-exclusion is one of the most powerful steps you can take if you feel your gambling has become a problem. At ric9, self-exclusion is permanent for the duration you choose, and it cannot be reversed by contacting support or creating a new account with the same identity.
Go to ric9.vip and log into your account. Self-exclusion can be initiated at any time — 24 hours a day, 7 days a week — without needing to contact support first.
Navigate to Account Settings → Responsible Gaming. This section contains all player control tools including deposit limits, session timers, cooling-off, and self-exclusion.
Select "Self-Exclusion" and choose your preferred duration: 6 months, 1 year, 3 years, or permanent. If you are unsure, choose the longest option — it is easier to request early reinstatement after a review than to undo the damage caused by returning too soon.
Confirm via SMS OTP. Your self-exclusion request is submitted immediately. ric9 processes all self-exclusion requests within 24 hours. You will receive an SMS confirmation once your exclusion is active.
Once active, you will not be able to log in, deposit, or access any gaming features. Your real-money balance is preserved and will be returned to you at the end of the exclusion period upon verified request. ric9 will also cease sending you marketing communications.
If you cannot log in but need to self-exclude urgently, contact ric9 live chat support (8AM–2AM PHT) or email [email protected] with the subject "Self-Exclusion Request." Include your registered mobile number and full name. Support will process your exclusion within 24 hours.
Available daily from 8AM to 2AM PHT. Filipino agents with specific training in responsible gaming requests. Tell the agent you need responsible gaming assistance and you will be prioritised immediately. No judgment — just practical help.
Email [email protected] with the subject "Responsible Gaming Request" for self-exclusion, limit changes, account closure, or any gambling-related concern. Responses typically within 6 hours during support hours.
PAGCOR — the Philippine Amusement and Gaming Corporation — maintains responsible gaming resources and oversight for all regulated online gaming platforms in the Philippines. If you feel ric9 has not addressed your responsible gaming concern adequately, you have the right to escalate your concern to PAGCOR directly.
Beyond the tools available to players, ric9 operates active internal measures to identify and support players who may be experiencing difficulties.
ric9 monitors player behaviour patterns for signs associated with problem gambling — including sharp increases in session frequency, significant loss escalation, and rapid deposit cycling. Players flagged by our monitoring system are contacted by our responsible gaming team.
Players who have activated responsible gaming limits, requested cooling-off periods, or previously self-excluded are automatically removed from promotional marketing lists. ric9 does not send bonus or deposit incentive emails to players who have indicated difficulty.
All ric9 customer support agents undergo responsible gaming training before handling live queries. Agents are trained to identify distress signals in support conversations, to respond with empathy, and to proactively offer relevant tools without being dismissive.
ric9 files mandatory responsible gaming compliance reports with PAGCOR and cooperates fully with any PAGCOR audit or investigation related to player protection standards. Regulatory accountability is non-negotiable at ric9.
Every ric9 player can view their full transaction history — deposits, withdrawals, wagers, wins, and losses — in real time from their account. Knowing your actual win/loss position removes the psychological distortion that makes gambling losses feel smaller than they are.
Age verification is not a one-time checkbox at ric9. It is enforced at registration, at first withdrawal, and through ongoing account monitoring. Any indication of underage access triggers an immediate account review and regulatory escalation.
These practical guidelines apply to every player on ric9, regardless of whether you currently see any signs of problem gambling. Good habits prevent problems from developing in the first place.
Decide how much you are comfortable losing before you open the game lobby — treat it like a night out. Once that amount is gone, you are done for the session. Use ric9's deposit limits to enforce this automatically.
Decide in advance how long you will play — whether it is 30 minutes or two hours. Set ric9's session time limit to match and let the platform enforce it for you. Do not restart a session just because the timer ended.
Chasing losses is the single most common behaviour pattern in problem gambling. If you have hit your loss limit for the session, stop. Tomorrow is a new day. No slot game, live dealer table, or sports bet is guaranteed to recover a previous loss.
Online gambling is not an investment strategy or a reliable income source. The house always has a mathematical edge over time. Play because you enjoy it — the slots, the live dealers, the PBA parlay — not because you need the money.
ric9 is built for Filipino players who want to enjoy online gaming the right way — within their means, under PAGCOR regulation, and with full control tools at their fingertips. Join ric9 and play with confidence. Must be 21 or older to register.
21+ only · PAGCOR regulated · Gambling involves risk · If in doubt, use self-exclusion